Monday, February 13, 2012

A Few Tips on How to Manage Day-of-Event Volunteers

Create a Management Plan: All volunteers need to know their job description and purpose. Tell them who is in charge and exactly what (be specific) is expected of them.

Communicate: Emails are great, but in addition, create a shared online page (we love Google Docs) with information that volunteers can easily access.

Orientation is Key: Establish expectations and ground rules all the while making your volunteers feel like part of your team.

Make Sure Volunteers Know Who You Are: They need to know what your organization is about and how to talk about it with event guests.


Recognize and Thank Your Volunteers: That's right, thank them: in the event program, in a personal note, with a gift. No one ever complains about being thanked too much.

Design a Post-Event Survey: Get their honest feedback. What worked? What didn't? How could their experience have been improved? If you ask them, they will tell you and they will happily volunteer for next year's event as well. 
~ Rebecca

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